Returns & Replacements
RETURNS
The User can return the products within seven days from the delivery of the products. The return will be processed within 10 business days of receipt of request.
RETURN REQUESTS
The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at namaste@mahasaghar.com. We will notify the respective vendor(s) to arrange a reverse pickup for the Product and process the refund as per the Refund Policy. The products qualify for returns only if:
1. the product(s) delivered does not match the User’s order; or
2. the size of the product is different; or
3. the product(s) have already expired; or
4. the product(s) delivered were damaged.
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User. The products that do not qualify for return are: i. products that have been altered or used; or ii. products whose serial number or bar code has been tampered with; or iii. if the batch number of the product does not match as mentioned in the invoice; or iv. products of home décor or any larger items (any item which is larger than 1 meter in any one dimension, or weighs more than 10 Kilograms).
REPLACEMENTS
Replacements are subject to availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded. Note: We shall process the refund only once We have received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
