"Gifting eRetailer of the Year" / IReC x D2C India 2024
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These terms and conditions govern your use of the marketplace e-commerce website namely https://mahasaghar.com (referred to as ‘Platform’). Mahāsa Ghar is a brand owned, operated and managed by Stack Concept SP, a company duly incorporated under the provisions of the Companies Act, 1956 and having its registered office at 13 Chandralok Colony, Indore 452018 (hereinafter collectively referred to as the (“Company”, “Us”, “We”, “Mahāsa Ghar”).
By accessing or visiting this website, or by using the Platform, you acknowledge that you have read, understood, and agree to be lawfully bound by the contents of these terms & conditions. Except as otherwise specified, these terms and conditions do not apply to third-party products or services, which shall be governed by their own terms of service.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. This electronic record is published in accordance with the relevant provisions of the Information Technology Act, 2000 and rules made thereunder.
In using/accessing the Platform, you are deemed to have accepted the terms and conditions listed below and we reserve the right, in our sole discretion, to make changes or modifications to these terms and conditions from time to time (“Terms”). These Terms constitute a legally binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Mahāsa Ghar on the other part;
A User shall mean and include any person who accesses, browses, or in any way transacts, or avails any services on the Platform. Further, by impliedly or expressly accepting these Terms, You also accept and agree to be bound by our guidelines, rules, privacy policy, and/or other applicable policies (if so applicable), as may be updated and made available to You from time to time;
If You do not agree with all the Terms, then You are expressly prohibited from using the Platform and You must discontinue use immediately; &
We do not permit children i.e. persons below the age of 16 years to use our Platform without their parent or guardian’s consent or supervision.
The User hereby understands and acknowledges that he/she has attained at least 16 (sixteen) years of age and is competent to contract under the applicable law(s) and thereby can register on the Platform. As mentioned above, We do not permit children i.e. persons below the age of 16 years to use our Platform without their parent or guardian’s consent or supervision;
The User shall ensure that the registration related information provided by him/her on the Platform is accurate, complete and true. Further, if We suspect that the information provided by the User at any time is untrue, inaccurate, or not in accordance with these Terms, the Company shall have the right to suspend, terminate or block his/her access to the Platform;
The User shall remain solely responsible for maintaining the confidentiality of his/her registration information and will be liable for all activities and transactions conducted through the User’s account, if provided. The Company shall not be liable for any third party claim with respect to any loss that the User may incur as a result of someone else using the User’s password or Account, either with or without User’s knowledge; &
The User can only use the Platform for his/her own legitimate, legal use, and neither will the User attempt to decipher, decompile, disassemble, hack or reverse engineer any part of the Platform, nor assist someone else in doing so.
Mahāsa Ghar is committed to protecting the privacy of visitors to this site (www.mahasaghar.com). At Mahāsa Ghar, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to, or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers. We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes.
We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. Mahāsa Ghar reserves the right to make alterations to this policy in the future without notice.
This Privacy Policy applies to the site. You agree that your use of the site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the site.
We have established an adequate grievance redressal mechanism and have appointed a grievance officer (“Kanishka Tripathi”) for consumer grievance redressal, who shall acknowledge the receipt of any customer complaint within 48 (forty-eight) hours and will redress the complaint within 1 (one) month from the date of receipt of the complaint.
As a marketplace e-commerce entity, We do not impose any cancellation charges on consumers cancelling after confirming purchase unless similar charges are also borne by Us or our sellers, if they cancel the purchase order unilaterally for any reason.
As a marketplace e-commerce entity, We shall only record the consent of a customer for the purchase of any goods or services offered on our Platform, where such consent is expressed through an explicit and affirmative action.
We shall effect all payments towards accepted refund requests of the consumers as prescribed by the Reserve Bank of India or any other competent authority under any law or the time being in force, within a reasonable period of time, or as prescribed under applicable laws.
As a User of the Platform, You agree not to:
On the Platform, We will provide place(s) for You to leave reviews or ratings. When posting a review, You must comply with the following criteria:
These Terms are effective unless and until terminated by either You or Us. It shall remain in full force and effect while You use the Platform. Without limiting any other provision of these Terms, We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty contained in these Terms or any applicable law or regulation. We may terminate Your use or participation in the Platform or delete any content or information that You may have posted at any time and in our sole discretion. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal and injunctive action(s).
We may facilitate and allow third party advertisers to display their advertisements and other information on our Platform (“Third Party Advertisers”). Any issues or concerns faced by the User with respect to the advertisements will need to be taken up by the User directly with the relevant Third Party Advertiser. We will have no liability with respect to the acts, omissions, errors, representations, warranties or negligence on any part of any Third Party Advertisers. We disclaim any and all liability arising out of Third Party Advertisers’ advertisements on the Platform. Do note that We simply provide the space to place such advertisements, and We have no other relationship with the Third Party Advertisers.
We accept the following forms of payment:
Visa, Mastercard, Net banking, Rupay, UPI.
For all transactions made via the Platform, You agree to provide present, full, and correct payment and account details. You will agree to keep Your account and payment records up to date, including Your email address and payment card expiration date, if applicable.
CASH ON DELIVERY
We currently of not offer CoD payment options but we are working diligently on introducing the option for our existing Users to simplify the checkout process.
The User can cancel the order within 24 hours of placing the order either via account or email at namaste@mahasaghar.com and the refund shall be initiated as per the Refund Policy as stated in the succeeding clause.
Returns Policy: The User can return the products within seven days from the delivery of the products. The return will be processed within 10 business days of receipt of request.
Return Requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at namaste@mahasaghar.com. We will notify the respective vendor(s) to arrange a reverse pickup for the Product and process the refund as per the Refund Policy. The products qualify for returns only if:
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and un tampered by the User. The products that do not qualify for return are: i. products that have been altered or used; or ii. products whose serial number or bar code has been tampered with; or iii. if the batch number of the product does not match as mentioned in the invoice; or iv. products of home décor or any larger items (any item which is larger than 1 meter in any one dimension, or weighs more than 10 Kilograms).
Replacements Policy: Replacements are subject to availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded. Note: We shall process the refund only once We have received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
Refund Policy: Refunds shall be processed in the mode and manner prescribed below:
We currently deliver across India to all metros and major non-metro cities.
All our vendors tied up with a reliable logistics partners that ensures reliable delivery of all products across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control.
GENERAL SHIPPING TIMELINES
The User agrees to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, consultants, representatives, shareholders, vendors, users, etc. (“Indemnified Parties”) against any/all losses, liabilities, claims, damages, demands, costs, expenses, attorney’s fees or other losses arising out of or in connection with any claim, suit action, or other proceeding brought against the Indemnified Parties.
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. We make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Mahāsa Ghar is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
The Platform is provided on an as-is and as-available basis. You understand and agree that Your use of the platform-based services is at Your own risk. We disclaim all warranties, express or implied, in connection with the Platform and Your use of it, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We make no warranties or representations about the accuracy or completeness of the Platform’s content or the contents linked to this Platform and We will assume no liability or responsibility for any:
Beware of fraudsters posing as employees of Mahāsa Ghar. We do not ring customers or direct them to purchase links, so please don’t trust any messages offering gifts, or emails with suspicious links or attachments. Mahāsa Ghar NEVER asks you to transfer money to their personal bank account/UPI. Rest assured, there’s no data breach in our systems so your details always remain safe.
These Terms and any disputes arising hereunder shall be governed in accordance with the laws of India. If any dispute arises between the parties in connection with these Terms, then the courts of Indore, India, shall have exclusive jurisdiction.
For any issues regarding the products and Mahāsa Ghar, you can contact us on the below mentioned address and contact details
Business Address: 13 CHANDRALOK COLONY, INDORE 452018 Contact Number: +91 9560411429
These Terms and Conditions are in compliance with the Consumer Protection (E-Commerce) Rules, 2020, as applicable to a marketplace e-commerce entity.
